Help Center
Find answers to common questions and get the support you need.
Frequently Asked Questions
How do I create an account?
Click the 'Join' button in the top right corner and follow the registration process. You'll need to provide your email address, create a password, and verify your email.
How do I book an appointment?
Browse artists on our platform, view their portfolios, and click 'Book Now' on their profile. You'll be able to select a service, date, and time that works for you.
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital wallets. All payments are processed securely through our payment partners.
How do I become a verified artist?
Apply through our artist registration process. We'll review your portfolio, credentials, and experience. Once approved, you'll be able to create your artist profile and start accepting bookings.
Can I cancel or reschedule an appointment?
Yes, you can cancel or reschedule appointments up to 24 hours before the scheduled time. Check the artist's cancellation policy for specific details.
How do I contact customer support?
You can reach our support team through the contact form on our Contact Us page, or email us directly at support@tatu.com. We typically respond within 24 hours.
Is my personal information secure?
Yes, we take data security seriously. All personal information is encrypted and stored securely. We never share your data with third parties without your consent.
What if I'm not satisfied with my tattoo?
We encourage open communication between clients and artists. If you have concerns, please contact the artist directly first. For platform-related issues, our support team is here to help.
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